This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position. They have a simple delivery process for learners, centres and employers, making them a very appealing qualification for any centre to offer.
There are two categories of qualification:-
Customer Service, Selling and Conflict Handling.
Hospitality Specific Qualifications
Customer Service and Selling.
8412 International Introductory Award in Hospitality Customer Service
8413 International Introductory Award in Hospitality Selling
8414 International Introductory Award in Conflict Handling
8415 International Introductory Award in Customer Service
8416 International Introductory Award in Selling
|International Introductory Award in Selling Delegate Workbook (0.27 mb)|
|International Introductory Award in Selling Tutor Notes (0.48 mb)|
|International Introductory Award in Selling Leaflet (0.35 mb)|
|International Introductory Award in Selling Slides (1.49 mb)|
|International Introductory Award in Selling Syllabus (0.06 mb)|